Case Study
Orlando Eye Specialists
How a Solo Glaucoma Specialist Scaled to Over 55 Patients per Day with Optivate
Orlando Eye Specialists
Dr. Perez operates a fast-growing solo specialty practice in an increasingly challenging reimbursement environment where efficiency, automation, and cash flow stability directly determine long-term profitability. As patient volume increased, manual workflows and limited automation began to restrict growth potential.
The Challenge
As a solo practitioner building his practice, Dr. Perez needed a fully integrated EHR and practice management system that could scale with a growing patient base and staff. Manual data entry, administrative inefficiencies, and billing complexity created operational challenges, while managing a patient population with complex cases and extensive medication histories that required accurate, efficient documentation. Reducing administrative burden was essential to supporting patient volume growth and staff satisfaction without compromising quality of care.
Why They Chose Optivate
As a solo ophthalmologist building and scaling his practice from the ground up, Dr. Perez needed a solution that was efficient and dependable, with responsive support and the ability to scale alongside his patient volume. They chose Optivate for:
- Intuitive, physician-first workflows
- Strong peer recommendations
- Flexible cloud or on-prem deployment options
- Highly responsive, hands-on support
- Automation that reduces manual data entry
- Integrated billing and practice management
- Ability to scale with the practice
Why They Needed Change
Launching a new practice required tools that could maximize efficiency and eliminate unnecessary administrative overhead. Dr. Perez needed a solution that minimized manual data entry, supported remote and offline use, and provided responsive, trusted support. Automating processes —such as demographics capture and patient payments were essential to scaling the practice without compromising care quality or staff productivity.
Optivate Solutions in Use
Orlando Eye Specialists uses Optivateʼs EHR and Patient Engagement for digital patient intake capabilities, along with core practice management and integrated patient payment workflows to streamline operations, improve patient flow, and accelerate collections.
Implementation
Optivate delivered a tailored implementation process that resulted in a straightforward onboarding experience, with training, set-up, and configuration completed seamlessly.
The fully integrated EHR and practice management platform launched from day one with automated digital intake, patient communication, and text-to-pay billing. The workflow-aligned rollout preserved scheduling, throughput, and daily operations without reducing patient volume.
Client Profile
- Practice Name:
- Orlando Eye Specialists
- Practice Type:
- Ophthalmology and glaucoma specialty practice
- Practice Size:
- Solo physician practice with nine staff members
- Previous System:
- Multispecialty EHR
Learn From Their Success
Download PDFThe Results
Operational Efficiency
Greater patient throughput is achieved through a streamlined intake process that minimizes manual data entry and significantly reduces the overall administrative workload.
System Performance & Reliability
The platform delivers fully integrated EHR and practice management workflows with faster, more reliable imaging performance and a proven record of zero downtime or unresolved support issues.
Physician & Staff Experience
The system minimizes administrative distractions for providers and staff, enables faster onboarding through an intuitive interface, and provides clear financial visibility before patient visits.
The Outcome
Optivate introduced automation, standardized workflows, and faster revenue cycle performance into a fast-growing solo physician practice.
Daily operations now run more efficiently, staff workload is reduced, and billing and collections move faster without adding headcount.
The practice now operates with greater control, stronger cash flow stability, and a scalable digital foundation that supports continued growth under reimbursement pressure.
"Optivate helps me manage my office from the moment the patient walks in to when we check out the patient in a very seamless way."