Case Study
A Better Vue Eye Physicians
How a High Volume Ophthalmology Practice Gained Back Over 7 Hours a Week with Optivate
A Better Vue Eye Physicians
A Better Vue Eye Physicians is a mature, high volume ophthalmology practice where physician time and documentation speed directly impact daily throughput and profitability. As patient demand increased, inefficient charting workflows began to limit productivity and create unnecessary after-hours work.
The Challenge
A Better Vue Eye Physicians had outgrown its original optometry-specific EHR. The prior system relied heavily on typed notes and manual entry, which slowed documentation and reduced clinic efficiency. Charting often extended well beyond patient visits, creating after-hours work and frustration for providers and staff. With a high-volume schedule of roughly 55 patients per day and a large clinical team, the practice needed a platform that was intuitive, customizable, and truly built for ophthalmology workflows.
Why They Chose Optivate
After years of using an inefficient type-heavy optometry-specific EHR that slowed documentation and disrupted workflow, the practice sought a system that felt intuitive, supported real clinical workflows, and improved efficiency for both physicians and staff. They chose Optivate for:
- Intuitive, point-of-care charting
- Faster workflows that save meaningful time
- Easy staff adoption with minimal training
- Flexible, on-the-fly customization
- Seamless alignment between charting and billing
- Hands-on onboarding and responsive support
Why They Needed Change
Leadership needed an EMR designed specifically for ophthalmology—one that would improve efficiency rather than slow it down. Key priorities included faster, more intuitive charting, customizable templates, strong technical support, and a system that allowed physicians to complete documentation during business hours. The goal was to eliminate after-hours charting, improve staff satisfaction, and create a smoother experience for both patients and providers.
Optivate Solutions in Use
A Better Vue Eye Physicians uses Optivateʼs EHR for charting, customization, and integrated clinical and billing workflows to accelerate documentation, improve billing efficiency, and reduce administrative burden.
Implementation
The transition to Optivate was hands-on and collaborative, with staff given early access to explore workflows and customizations in real clinical scenarios. As a result, formal training focused on fine-tuning rather than basic adoption.
Optivateʼs technical team provided close guidance through go-live, enabling a smooth transition that maintained full scheduling, throughput, and uninterrupted patient volume.
Client Profile
- Practice Name:
- A Better Vue Eye Physicians
- Practice Type:
- Comprehensive ophthalmology practice specializing in cataract, LASIK, and glaucoma care
- Practice Size:
- Two physicians, 35 staff members
- Previous System:
- Optometry-specific EHR
Learn From Their Success
Download PDFThe Results
Operational Efficiency
Physicians save 60–90 minutes daily, increasing capacity to see additional patients. Point-of-care charting at the point of care and no after-hours charting or overtime
Staff Experience
Easy to use, intuitive daily workflow; Higher staff satisfaction and retention and lower administrative costs
Patient Experience
Faster, more efficient visits to allow physicians to focus more on the patients, fewer delays during visits and improved overall patient experience
The Outcome
Optivate replaced inefficient documentation with fast, intuitive workflows that fit naturally into the way the practice operates.
Physicians now complete charts at the point of care, billing runs more smoothly, and after-hours documentation has been significantly reduced. Staff experience less administrative pressure and greater day to day consistency.
The practice now runs with greater efficiency, higher confidence, and a stable digital foundation that supports continued growth.
"I finish my charts every time before I leave the room with a patient. That saves me literally an hour to an hour and a half every day."