99% uptime design target • 24/7/365 security monitoring • 30-minute critical response • 4-6 weeks typical timeline, kickoff to go-live
Optivate Hosting
Your data, fully managed. Your team, finally free.
Optivate Hosting is fully managed cloud hosting for ophthalmology practices. Move your EHR databases and image files off self-managed servers and into a secure Microsoft Azure environment, managed by the same team that builds your software.
- Built on Microsoft Azure
- Security monitored 24/7/365
What you hand off to us
Everything it takes to keep a server running, managed by our team instead of yours.
- Server hardware and refresh cycles
- OS, database, and security patching
- Backups and restore testing
- Storage and capacity planning
- After-hours monitoring and alerts
- Software upgrades and compatibility
Six reasons to move to Optivate Hosting
Disaster recovery
Automated, encrypted backups are replicated to a secondary Azure region. If the worst happens, our team handles the recovery so you’re back up and running fast.
Business continuity
No single on-site server to fail. Power outages, hardware failures, or a closed office don’t take your operation down, and your team stays productive from anywhere.
Performance and scale
Autoscaling compute and storage tuned for Optivate workloads, with 24/7 performance alerts. Databases and image libraries grow on demand, with no hardware to buy.
Enhanced security
Encryption at rest and in transit, role-based access, network isolation, and audit logging: layered protection designed for healthcare data.
24/7/365 cybersecurity
Enterprise-grade security monitoring by the Optivate security team, with proactive vulnerability management and real-time threat detection and response.
Latest technology
Always on current, supported database and platform versions. Get new Optivate features as soon as they ship, without waiting on your own upgrade window.
The business case
Lower total cost
Swap server purchases, licenses, and IT hours for one predictable monthly subscription.
Compliance-ready infrastructure
Built on Microsoft Azure infrastructure attested for HIPAA, HITRUST, SOC 2, and ISO 27001.
One accountable partner
Software and hosting from one team, so there’s no finger-pointing and support moves faster.
Free up your IT staff
Refocus people on patients, customers, and projects instead of server upkeep.
White-glove migration
Most migrations take 4 to 6 weeks from kickoff to go-live. The work happens in two phases, so your practice keeps running normally for most of the process.
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1
Assess
We review your data, images, and integrations, and plan your migration. We can typically begin within about a week of kickoff.
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2
Initial transfer
About a week before go-live, we move most of your documents and images in the background while your team keeps working as usual.
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3
Final cutover
During a short window scheduled at a time that works for your practice, usually a few hours, we move your database and any recent files.
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4
Managed from day one
Once you’re live, we manage your environment 24/7/365.
Support response times
Response times are based on the severity of the issue.
30 minutes
Critical
2 hours
High
1 business day
Medium
2 business days
Low
How pricing works
Simple, predictable pricing built around the size of your practice.
- Subscription A flat monthly rate per provider, set at signing. Your bill changes only when you add providers or go past your included storage.
- Included storage Each provider includes a storage allowance, pooled across your organization. Storage above the allowance is billed per GB at a set monthly rate.
- Term A multi-year agreement with pricing locked for the full term.
- Onboarding A one-time fee covers environment setup and data migration.
Frequently asked questions
Optivate Hosting is a fully managed Microsoft Azure hosting service for ophthalmology practices that use Optivate. It moves your EHR databases and image files off self-managed servers, and it’s managed by the same team that builds your software.
Practices that currently run Optivate on their own on-site server and want to stop managing server hardware, patching, backups, and after-hours monitoring.
No. Practice Management and Patient Engagement already run in the cloud. Optivate Hosting moves your EHR databases and image files.
Optivate Hosting is designed for 99% uptime, so your team can count on access every day.
Your data is backed up automatically on a daily and hourly schedule. Backups and stored data are encrypted at rest and replicated to a secondary cloud region.
Optivate Hosting runs on Microsoft Azure infrastructure attested for HIPAA, HITRUST, SOC 2, and ISO 27001, with encryption at rest and in transit, role-based access, and audit logging.
Most migrations take 4 to 6 weeks from kickoff to go-live. Your team keeps working during the initial transfer, and the final cutover usually takes a few hours, scheduled at a time that works for your practice.
A flat monthly rate per provider with pooled storage included, a multi-year term with locked pricing, and a one-time onboarding fee for setup and migration.